Frequently Asked Questions
Everything you need to know about your 99Customized experience.
How long does it take to process my custom order?
Since each item is uniquely crafted for you, please allow 3-5 business days for production before your order is shipped.
Can I see a preview of my design before it is printed?
Yes, our live customization tool allows you to see a real-time digital mockup. Please review all text and images carefully, as we print exactly what is submitted.
What is your return policy for personalized items?
Because custom products are made to order, we cannot accept returns unless the item arrives damaged or there is a manufacturing error. Please contact our support team within 14 days if there is an issue.
Which shipping methods do you offer?
We offer Standard, Expedited, and Priority shipping options. Delivery times vary by location, but most domestic orders arrive within 7-10 business days after production.
Can I change my order after it has been placed?
We start the production process quickly. You can request changes within 2 hours of placing your order. After that, we cannot guarantee modifications as the item may already be in production.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.